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Author
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Topic: Spacecraft Films DVD updates
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spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted December 15, 2009 05:44 PM
   
quote:
Originally posted by dave:
Mine was ordered on March 29 and didn't arrive today, or yesterday. They don't reply to my emails either. I don't think they like me, either that or I'm just unlucky.
Dave, We absolutely adore you! But I don't have any emails from you and none being spam filtered. Can you send one to me at my email address so I can investigate further why we're not getting your communication? And since you're in the UK I would expect your set to take a wee bit longer to arrive. Did you use Priority Mail as shipping or First Class? |
Lasv3
Member Posts: 101
From: Bratislava, Slovakia
Registered: Apr 2009
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posted December 21, 2009 07:17 AM
My LFTM arrived today, shipped Dec.11, so 10 days to Central Europe with the USPS Priority Mail (ordered in mid-March). Looking forward to watch it.. |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted January 05, 2010 08:34 AM
I was checking on the status of my Apollo 11:To the Moon DVD set today on the Spacecraft Films homepage. Under my account it shows that the set has been "Processed for Shipping". Just wondering if anyone else has the same status. It's possible that it's showed "Processed for Shipping" for some time, as I've not been checking regularly. |
Lasv3
Member Posts: 101
From: Bratislava, Slovakia
Registered: Apr 2009
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posted January 05, 2010 11:56 AM
I ordered back in 2006 in the "old" system so I do not see the status of this particular order at all.But - "Processed for Shipping" according to the Spacecraft Films' homepage means the set has been sent to their shipping agent. So if your order status is correct this should mean the set is finished and they started to ship, which would be a very good news. Maybe Mark could confirm this... |
Blackarrow
Member Posts: 1313
From: BELFAST, UNITED KINGDOM
Registered: Feb 2002
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posted January 05, 2010 05:10 PM
What about the BluRay version? |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted January 08, 2010 06:17 PM
Sorry for the false alarm. I just checked my Spacecraft Films account and the status of Apollo 11: To The Moon, has been changed back to “Holding APOLLO11”. |
Lasv3
Member Posts: 101
From: Bratislava, Slovakia
Registered: Apr 2009
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posted January 09, 2010 02:08 AM
Well, it was not your false alarm... |
Pat Gleeson
Member Posts: 13
From: Limerick, Ireland
Registered: Aug 2009
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posted January 14, 2010 04:00 PM
quote:
Originally posted by taneal1:
I was just looking at this myself. Does it have any info on the "direct" flight proposal where the entire CSM landed? Also anything on the EOR plans with fuel transfer in Earth orbit?
As far as I can see after one viewing, no. The information shown relates to LOR modes only. I must revisit this DVD again.  |
capoetc
Member Posts: 1057
From: Camden DE (USA)
Registered: Aug 2005
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posted January 21, 2010 09:04 PM
Anyone seen "The Astronauts: Vol. 1" yet? It's the one with the 6-9 minute interviews from circa 1967... I haven't heard anything about this one yet except that it was released. |
Pat Gleeson
Member Posts: 13
From: Limerick, Ireland
Registered: Aug 2009
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posted February 01, 2010 08:11 AM
quote:
Originally posted by taneal1:
Does it have any info on the "direct" flight proposal where the entire CSM landed? Also anything on the EOR plans with fuel transfer in Earth orbit?
I can confirm that LOR mode is the only one discussed on the set. |
heng44
Member Posts: 1911
From: Netherlands
Registered: Nov 2001
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posted February 02, 2010 12:24 AM
quote:
Originally posted by capoetc:
Anyone seen "The Astronauts: Vol. 1" yet?
Yes, I have 'The Astronauts'. I found it very interesting because of the early Apollo training footage. All the clips are dated 1968/1969, so a lot of training footage is of early Apollo activities, such as the original Apollo 8 crew (Borman, Collins, Anders). |
capoetc
Member Posts: 1057
From: Camden DE (USA)
Registered: Aug 2005
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posted February 02, 2010 08:12 PM
quote:
Originally posted by heng44:
I found it very interesting...
Cool, thanks! |
Dietrich
Member Posts: 13
From:
Registered: Jul 2009
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posted February 09, 2010 02:30 PM
I ordered since long time the "Developing Apollo" DVD set and the LM poster. Did anyone receive those items already?I even get no answer from Spacecraft Films on my inquiries on the status of my order. I do not know what to do if they do not react. Any suggestion? |
kking
Member Posts: 62
From: Topmost, Ky. USA
Registered: Nov 2002
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posted February 09, 2010 08:27 PM
I really don't have much problem. Sometimes a bit slow on shipping but everything I've ordered I got. Last email I had couple weeks ago "Live From The Moon" will be shipped within 48 hours. I'm still waiting. My advice is to be patient. You will get it. |
Terry
Member Posts: 24
From: UK
Registered: Mar 2008
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posted March 06, 2010 05:45 AM
I'd love to order more of Spacecraft Films' stuff, but after more than 2 (TWO) years of trying they have failed in all their attempts to successfully deliver anything to my home address in the UK.Very frustrating! |
John UK
New Member Posts: 1
From: Warrington, UK
Registered: Aug 2009
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posted March 08, 2010 07:09 AM
Sorry to hear of the difficulties you've had in ordering, Terry. I also live in the UK and have placed two orders with Spacecraft Films in the last two years, both of which arrived within four weeks of ordering. I know this doesn't help you but I just wanted to say that orders do get through to the UK.Just a thought. If your order is quite substantial you may have to pay VAT and in these circumstances the Post Office can't deliver the order without payment of the VAT. If there's no one in when they try to deliver they should leave a card with details of the payment due before the package can be released. Hope you have some success in the future.
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Terry
Member Posts: 24
From: UK
Registered: Mar 2008
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posted March 08, 2010 11:32 AM
John, thanks for the response, I guess I'm just very unlucky - Mark Gray has personally "sent" me 3 (three) DVD sets over the last 2 (two) years none of which have arrived at my address (no cards/messages or anything from the Post Office either) I did ask him if he sent anything by recorded/special delivery - but got no response. I can't understand how any company can be complacent about losing merchandise in the mail, let alone failing customers.
I'm also finding it virtually impossible to elicit any reply to E-mails at the moment. Interestingly I have had no problems at all with overseas deliveries from other companies. |
Dwight
Member Posts: 376
From: Germany
Registered: Dec 2003
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posted March 08, 2010 11:46 AM
This just in from Spacecraft Films regarding the blu-ray: Production update: We have passed the check disc phase and are expecting a final ship date on the Live From the Moon bluray very soon. Thank you for your patience on our first bluray release. The work on setting up a new workflow and making sure that everything is perfect on this release has taken longer than we expected. We're pleased to be moving into bluray production and look forward to producing more in the future. |
Dietrich
Member Posts: 13
From:
Registered: Jul 2009
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posted March 21, 2010 04:52 PM
In past years I got my orders promptly delivered by Spacecraft Films to Germany. A few times I had to fetch them from the customs service after paying some customs fee. But all orders arrived when available. However, Spacecraft Films is now obviously not able to deliver my my last order. I never received two items which are available since long (Developing Apollo and the LM poster). I now get even no answer on emails to Mark Gray. I had proposed him to send it to an address in the USA instead to send it international to Germany to make it more reliable. But even on such proposals I do not get any reaction from Spacecraft Films. Does anyone have experience how to get this company ordered to fulfill a commercial contract? |
paulushumungus
Member Posts: 308
From: Burton, Derbyshire, England
Registered: Oct 2005
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posted March 22, 2010 10:21 AM
It is so incredibly frustrating when you get no response from a company. What is more frustrating here is that Mark is clearly a very genuine man and his products are fantastic. It is clear that there is absolutely no intent from him to let people down at all. I have ordered many discs from him over the last 5 years and all have arrived in the end, but customer service must be the prime consideration at all times and pretty soon it doesn't matter how good the product is if the service is poor. |
garymilgrom
Member Posts: 566
From: Atlanta, GA, USA
Registered: Feb 2007
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posted March 22, 2010 11:01 AM
LM poster? What is this product - I do not see it on the website. Do you mean The Moonlander film they are working on?I've always had excellent service from this company, your mileage may vary. |
BNorton
Member Posts: 69
From:
Registered: Oct 2005
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posted March 22, 2010 11:12 AM
quote:
Originally posted by paulushumungus:
It is clear that there is absolutely no intent from him to let people down at all.
I do not agree. The company has serious problems with product delivery. In the past they have listed products as in-stock, which were months away from being in-house for delivery. As noted from the post above, they also have difficulty in delivery of in-stock products. Their replies to my courteous inquires have sometimes been much less than polite replies. Except for the last couple of releases that are only available through their web site, I have all of their products, even re-releases of titles where they only added audio. While there products are not perfect, they are "light years" better than anything else available. Buy them! I would strongly recommend that everyone buy their products. However, I would recommend that you never order them directly through Spacecraft Films. Order the discs, but only through a re-sale vendor you trust. Obviously this means there will be a couple of titles you cannot obtain. This is how I have been able to purchase several "recent" releases while not experiencing the problems noted above. |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted March 22, 2010 01:29 PM
I’ve also purchased all of their titles over the past 5 or more years. I agree that it becomes very frustrating when a company doesn’t answer your e-mails or telephone messages. However, I’ve never had a single problem with any of my purchases through Mark. I do live in the states so maybe that’s the reason for the perfect track record. |
SpaceDust
Member Posts: 67
From: Louisville, Ky USA
Registered: Mar 2006
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posted March 22, 2010 04:14 PM
First, I have to say that I have purchased the Mercury, Gemini, all of the Apollo and the Challenger CDs. Some got to my mailbox faster than others. Some took close to a year after I ordered them, but eventually they got here. It has been a few years since I have made any purchases from SF and after watching this thread and all the complaints that are listed on here, it really makes me wonder if I would want to make another. I have also watched SF website since almost day one. For those of you that have done the same, have you noticed that for many, many years the Skylab and ASTP CDs have always been listed as “Future Products”? Yes, I would like to have both of these sets, but will the future ever get here? For a while Mark was really pushing the six CD set for the shuttle that covered STS-1 through STS-4 and it’s development. It was to be SF first HD set. Remember? He even has a nice web page devoted to it. I was really looking forward to having this set and then this “Live From The Moon” came along out of the blue and everything was pushed back. According to the website I can now “pre-order – For release in 2009”. What has become of this? I’ve been waiting for a long time for the Cape CD to finally materialize also, but it keeps falling back more and more as time goes on. It was in September of 2008 that the LC-34 movie hit the website for this product with again “coming soon” attached to it. As of today the website says it “will be released in early 2010”, but just below in the description it says “we expect to have The Cape available around the end of the year”. Okay, which is it? Why should I “pre-order” a set just to save 5 bucks? I know that it wouldn’t make much interest in the bank, but at least someone else wouldn’t have my money and I with no product. I’ll keep my money until the sets become available. Yes, customer service is everything. Don’t say “coming soon” or “future product” if it’s more than a couple of months away or nowhere in the pipeline. Stay on the original projects that are planned and promised, and get them to the people that have waited or looked forward to them before starting another. Nothing can kill a company faster than the word of mouth and what is posted in this thread is doing just that to SF (IMO). Maybe it would be best if Mark didn’t say anything about a CD at all until it was ready to be mailed. I’m getting off my soapbox now. Thanks for letting me have my 2 cents. |
Lasv3
Member Posts: 101
From: Bratislava, Slovakia
Registered: Apr 2009
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posted March 23, 2010 02:11 AM
quote:
Originally posted by garymilgrom:
Do you mean The Moonlander film they are working on?
I do hope they are NOT working on that set. There are sets years overdue (Apollo 11, Cape, Shuttle) where we prepaid years ago so I would really like to see it finished and shipped. I'm afraid something's very wrong with Spacecraft Films, their production schedule in ruins, honest and correct update missing, for my part it's clear I preorder never ever again. |
kking
Member Posts: 62
From: Topmost, Ky. USA
Registered: Nov 2002
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posted March 23, 2010 03:06 AM
Everything I have ordered I end up getting in the end. I too have had problems of no replies and very slow deliveries. I got the new "Apollo 11" set, "The Cape" on order and still waiting on "Live from the Moon." |
Philip
Member Posts: 4090
From: Brussels, BELGIUM
Registered: Jan 2001
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posted March 23, 2010 03:19 AM
I agree with SpaceDust's points of view... Furthermore we're all awaiting the new Apollo 11 DVD-set and I'm sure once it will become available that sales will soar sky high. Looking forward hearing from Mark with news on that A11 set  |
cspg
Member Posts: 2340
From: Geneva, Switzerland
Registered: May 2006
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posted March 23, 2010 10:51 AM
quote:
Originally posted by Lasv3:
I do hope they are NOT working on that set. There are sets years overdue (Apollo 11, Cape, Shuttle) where we prepaid years ago so I would really like to see it finished and shipped.
What do you mean "prepaid years ago"? Spacecraft Films charges your credit card BEFORE the items are actually shipped?  I've done this with a Swiss company last December (a cd-player), and frankly, I'll never do it again. Ever.
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Lasv3
Member Posts: 101
From: Bratislava, Slovakia
Registered: Apr 2009
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posted March 23, 2010 12:04 PM
Yes, in the moment you place your order you are charged. For the products in stock it is an actual price, for pre-orders, i.e. sets to be produced there is a discount of 5-10 USD, depends on the set.As I said, I do this never again, the delay is simply unacceptable, and I count myself for a very patient man. |
contra
Member Posts: 247
From: Kiel, Germany
Registered: Mar 2005
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posted March 23, 2010 12:39 PM
I paid 14 month ago and I am still waiting. |
Jurg Bolli
Member Posts: 409
From: Albuquerque, NM
Registered: Nov 2000
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posted March 23, 2010 02:12 PM
I also have had bad customer service so that I ended up buying the (great) programs through eBay. If a company does not respond to email, telephone calls, or web inquiries in a timely fashion it will suffer, in spite of the otherwise good product, and it is a shame that so many of us have had these issues with Spacecraft Films. |
Dietrich
Member Posts: 13
From:
Registered: Jul 2009
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posted March 23, 2010 06:14 PM
quote:
Originally posted by garymilgrom:
LM poster? What is this product - I do not see it on the website.
Spacecraft Films announced in September 2008 (yes, about 1.5 years ago) that they found a box with "LM cockpit posters" for sale. I ordered one at $19.99, together with the Gemini Flight Controller Orientation DVD and the Developing Project Apollo DVD. So far, I got only the Gemini DVD, both the LM poster and the Developing Apollo DVD are still not delivered. Of course, all three items plus the postage for international overseas has been duly collected from my credit card.May be the last hope is to ask a European (since I live in Germany) reader to send me a copy of the Developing Apollo DVD, unless Spacecraft Films deliver a sign of life and explain how they are proceeding my order. Last year Mark Gray at least spoke up from time to time in the collectSPACE forum. |
NASAROB
Member Posts: 25
From: Astoria NY
Registered: Feb 2009
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posted March 24, 2010 08:58 AM
I ordered Shuttle First Flights and The Cape back in 4/2008. As much as I enjoy Mark's products, I too could never pre-order anything again. Mark, just keep us updated more frequently as to the status of your products. We want you to be successful and will probably buy everything you offer. We just need to hear from you. |
Terry
Member Posts: 24
From: UK
Registered: Mar 2008
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posted March 26, 2010 06:40 PM
Well all I can say is that if Spacecraft Films were a UK company they would have gone under years ago, we are not normally known for complaining over here, but for us customer service is paramount. At the moment Spacecraft Films are surviving because they have no direct competition, I'm sure that man will have walked on Mars before I ever get anything from them delivered to my door!
For over two years I have been stuck with two faulty Apollo disk sets and empty promises - I have now given up any hope. |
Robert Pearlman
Editor Posts: 18644
From: Houston, TX
Registered: Nov 1999
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posted March 29, 2010 02:14 PM
Mark Gray with Spacecraft Films has provided an update through another forum: Today I placed a couple of clips from the enhanced [Apollo 11] EVA on the front page of our site. Right now it is reading out 16:9, so we have to get the settings fixed, but you can take a look.More will be placed over the coming days... Also, since it has been so long getting our first Blu-ray out, we're going to be including a free DVD of the enhanced EVA complete with every purchase of the "Live From the Moon" [LFTM] blu-ray, for a limited time. This includes everyone who has pre-ordered the set as well. The LFTM Bluray is being released in the second half of April. We now have a ship date on the discs. |
1202 Alarm
Member Posts: 258
From: Geneva, Switzerland
Registered: Nov 2003
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posted March 29, 2010 04:39 PM
quote:
Originally posted by Terry:
For over two years I have been stuck with two faulty Apollo disk sets
Please, can you tell us what were the problems with these discs? Maybe I need to control my sets, I must admit I didn't had time to watch them all, yet. |
mikej
Member Posts: 208
From: Germantown, WI USA
Registered: Jan 2004
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posted March 29, 2010 05:32 PM
quote:
Originally posted by 1202 Alarm:
Please, can you tell us what were the problems with these discs?
One of the Apollo 17 discs had most/all navigation (fast-forward, reverse, etc.) disabled -- basically it was like the FBI warning at the beginning of most DVDs.I had preordered this disc set, and by the time I got to that disc Spacecraft Films already had corrected discs, and mine was promptly replaced. I have a vague recollection of some other problem with a different set, although that, too, was promptly replaced. |
Terry
Member Posts: 24
From: UK
Registered: Mar 2008
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posted March 29, 2010 06:23 PM
I experienced problems with both Apollo 14 and Apollo 16 DVD sets. Spacecraft Films' Apollo 16 set, disk two halts at 40 minutes, 56 seconds into the two hour portion of EVA 1 (ALSEP) Chapter and refuses to continue.I have run a CD/DVD checking program through all of my DVD box sets (except some of the "20th Century Fox" ones, Apollo 15 and The Mighty Saturn V, which are apparently encrypted and which the program was therefore unable to check). The Apollo sets 7, 8, 9, 10, 11, 12 and 17 all passed without error. However 'cyclic redundancy check' errors occured in the following disks: - Disk 2 (two) of Apollo 16 in the VTS_03_3 VOB file
- Disk 3 (three) of Apollo 16 in the VTS_03_1 and VTS_03_2 VOB files
- Disk 3 (three) of Apollo 14 in the VTS_08_1 VOB file
- Disk 4 (four) of Apollo 14 in the VTS_05_1 VOB file
The above errors relate exactly to the problem areas that I am having whilst playing these disks.I have played them on a very large number of players with the same problems in every case (None of the discs show any surface defects) A word of warning - they were purchased through Caiman - who refused to replace the discs or offer a refund, because I'd had them for too long! Mark Gray assured me he had no experience of any problems with Spacecraft Films DVDs. |
SpaceDust
Member Posts: 67
From: Louisville, Ky USA
Registered: Mar 2006
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posted March 30, 2010 01:16 PM
quote:
Originally posted by Terry:
Mark Gray assured me he had no experience of any problems with Spacecraft Films DVDs.
I had problems with the Apollo 16 DVD right where John Young trips and pulls the wires out of the ALSEP. The DVD would just freeze up. After some going back and forth with Mark he returned my money and told me to keep the DVDs. I was happy with that. Since then a new set of Apollo 16 has been released. As for the Apollo 12, that’s a different story. In June of 2005, I wrote about an audio problem with Disc 3 in EVA 2, where the “Apollo 12 Landing Site” map appears for the second time. There is this horrible noise that drowns out all audio for 5 minutes and 52 seconds. After writing several times and not getting an answer, Mark replied with….. “As soon as we make a determination I will let you know. That will take some time. The audio issue is only a little under 6 minutes long, and does not affect any of the rest of the product. We will probably create a new disc 3 at some point in the future to issue to those who would like it, but that will not be for some time yet.” To this day I’ve never heard anymore about it and don’t know if there ever was a “new Disc 3” ever made. |
danpal
Member Posts: 39
From: Roma, Italy
Registered: Feb 2003
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posted March 30, 2010 04:42 PM
I have a problem with the first disk of Apollo 16 set. I see only the first chapter.I told Mark about this problem but have not received any response. |
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