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Author
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Topic: Spacecraft Films DVD updates
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Pat Gleeson
Member Posts: 13
From: Limerick, Ireland
Registered: Aug 2009
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posted August 18, 2009 02:45 PM
   
I just received the 'Gemini Orientation' and 'Developing Apollo' sets. Well worth the wait, facinating stuff. Only for Mark and his team, we would not be aware material like this exists, let alone see it. |
ringo67
Member Posts: 48
From: Seekonk, Mass., USA
Registered: May 2003
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posted August 19, 2009 02:42 PM
My order status recently switched to "Ready to Ship." I'm so excited! |
TLI
Member Posts: 14
From: London, UK
Registered: Mar 2005
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posted October 18, 2009 07:38 AM
Any updates on the status of the 6 DVD Shuttle set? |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted October 26, 2009 04:12 PM
Any update on the four disc set, Apollo 11: To The Moon? |
jdcupp
Member Posts: 30
From: Cookeville, TN, USA
Registered: Jul 2009
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posted October 26, 2009 04:43 PM
Don't hold your breath, friends. I'm still waiting for the Saturn V DVD I ordered and paid for two years ago (July 2007) and it has been back in stock (supposedly) for the past 5 weeks or so. |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted October 26, 2009 06:19 PM
Jann, I responded to you privately. The order shows that the set was shipped in 2007, so there wasn't a set pending. Please see the message I sent you for details.As for the Apollo 11: To the Moon set, I don't have the final enhanced EVA footage yet, which is why the set is being held. We just shipped the drives off the end of last week to get the material. Mark |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted October 26, 2009 06:35 PM
Thanks for the update Mark. |
jdcupp
Member Posts: 30
From: Cookeville, TN, USA
Registered: Jul 2009
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posted October 26, 2009 08:44 PM
Mark has emailed me and assured me that the Saturn V will be shipped. However, I definitely only received the Mercury when it was ready several months after the order, and the order status still showed "processed for shipping(1)" (I assume on the Saturn V) until a few weeks ago when the Spacecraft Films account page was revised. I had communicated with Mark several times over the past two years regarding the Saturn V order and was never told then that it had shipped in 2007. I think part of the problem may be an intraorganizational communication problem on the part of SF, but this does not lend itself to good customer service. Mark has such wonderful products--it is a shame that getting them has to be such a chore. |
astro-nut
Member Posts: 228
From: washington, Illinois USA
Registered: Jan 2006
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posted October 26, 2009 09:18 PM
I have ordered DVD's from Mark and have recieved them in excellant time and condition. He is very reliable and a good source of NASA footage. Thank you. |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted October 26, 2009 10:05 PM
Very happy that it is now resolved, Jann. Hope you enjoy the set.
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contra
Member Posts: 247
From: Kiel, Germany
Registered: Mar 2005
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posted October 27, 2009 04:14 AM
Mark, I send you a couple of mails but you never answered them. I would like to know about the status of my Apollo 12 order from January this year.Stefan |
Robert Pearlman
Editor Posts: 18644
From: Houston, TX
Registered: Nov 1999
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posted October 27, 2009 04:24 AM
While I realize people are just trying to connect, please refrain from using this thread (or board) for specific customer service inquiries. Spacecraft Films has a website, an e-mail address and phone number for that purpose. This thread is intended to provide product updates applicable to all readers. |
jdcupp
Member Posts: 30
From: Cookeville, TN, USA
Registered: Jul 2009
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posted October 27, 2009 06:35 AM
Thank you, Robert, for doing such a great job keeping us on-task. |
heng44
Member Posts: 1911
From: Netherlands
Registered: Nov 2001
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posted October 27, 2009 07:51 AM
quote:
Originally posted by jdcupp:
Thank you, Robert, for doing such a great job keeping us on-task.
...while giving a running commentary of the Ares I launch preparations. You were on TV here in the Netherlands, Robert, as you asked a question during the preflight press conference. |
Mark Zimmer
Member Posts: 267
From:
Registered: Aug 2004
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posted October 27, 2009 03:51 PM
Still no word on Live from the Moon? |
mjanovec
Member Posts: 2845
From: Midwest, USA
Registered: Jul 2005
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posted October 28, 2009 11:55 AM
quote:
Originally posted by Robert Pearlman:
While I realize people are just trying to connect, please refrain from using this thread (or board) for specific customer service inquiries. Spacecraft Films has a website, an e-mail address and phone number for that purpose.
Unfortunately, customers of certain dealers often find themselves having to post on public forums in order to get a status or update on their paid orders... after e-mails and messages have failed to do the trick. I can certainly empathize with anyone who has paid for an order and waited months (or years) without updates... without replies to their e-mails. Maybe posting here on cS isn't the best approach, but sometimes it's the only one that yields results.(It's not a problem isolated to Spacecraft Films, as posts on another thread have recently shown.) No matter how good one's product is, poor customer service and lack of communication will always doom someone in the long run. The general theme of this entire thread has been of people wanting updates on product that they have ordered. Five or ten minutes a week spent updating the blog or posting on cS would work a world of wonders... just to let paying customers know that progress is being made on the product they ordered. I truly want to see Spacecraft Films succeed, as their product is excellent (and is often worth the wait). But I fear their customers are rapidly growing tired of missed deadlines (without explanation) and unanswered e-mails... to the point where they may hesitate to place future orders. The postings last July should have been a wake-up call. |
Lasv3
Member Posts: 101
From: Bratislava, Slovakia
Registered: Apr 2009
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posted October 28, 2009 01:19 PM
I absolutely agree, it couldn't have been said better... |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted October 28, 2009 03:49 PM
Your notation that the "problem" is not just Spacecraft Films is most probably accurate. I have found these types of threads seem to be more a phenomenon of message boards, creating a perception that is not based in reality. And there are always two sides to each story... including the most recent postings here.That's too bad, because considering the number of orders we have processed over the years the number of off nominal issues that we have ever had is extremely small, less than 1/10th of 1%... as is the number who have not received a reply to an email. As I have said before, both the info address (which is monitored and answered every weekday) and my direct email address are widely accessable, and they are answered consistently. I have had more than one incident on this board where I have answered emails three or four times, where they continue to get kicked back, and then I call them and hear "oh, that's my spam software, sorry about that." This was after they had posted on this board about how we had never responded. I have seen posts here where the time stamp on the board is prior to the time I received the email to which I "did not respond." And I have even confirmed (and tracked) that a shipment was delivered to a customer, at their proper address, who then posted here that he hadn't received it. We have updates on our site detailing where projects are in process. I suggest (and have always suggested) that if you don't wish to wait for a product, don't order a product that is not in stock. We don't release a product until we feel it has everything we wish for the set to contain. These can sometimes take a variable amount of time to collect, and it is hard to predict. We have, on many occasions, sent emailings to pending order holders on specific products noting events in their production. We do the best we can, but it doesn't seem to diminsh the inquiries (I can see from my reports that most of those emails never get opened). I'm sorry we do not meet a few of the board members expectations here. I don't want anyone to be unhappy or displeased with the service they get from us, and if you have an issue please contact us through our normal methods, which work very well, and we'll correct the issue as soon as possible. |
Apollo11
Member Posts: 84
From:
Registered: Mar 2006
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posted October 29, 2009 07:44 PM
Amen and amen! I have NEVER had any problems with Spacecraft Films. I have purchased almost every product they have produced, including updates and updates of updates. Their products are great and so is their service. Three cheers to Mark and his team at Spacecraft Films!!! |
taneal1
Member Posts: 189
From: Orlando, FL
Registered: Feb 2004
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posted November 20, 2009 03:26 AM
quote:
Originally posted by Pat Gleeson:
I just received the 'Developing Apollo' set.
I was just looking at this myself. Does it have any info on the "direct" flight proposal where the entire CSM landed? Also anything on the EOR plans with fuel transfer in Earth orbit? |
Philip
Member Posts: 4090
From: Brussels, BELGIUM
Registered: Jan 2001
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posted November 21, 2009 10:38 AM
Please do let us know when Apollo 11 with enhanced EVA footage will become available (Website says Fall 2009).  Will this be a "Worldwide Region" DVD-set? |
Blackarrow
Member Posts: 1313
From: BELFAST, UNITED KINGDOM
Registered: Feb 2002
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posted December 01, 2009 05:09 PM
The Spacecraft Films web-site states that the Blu-ray version of "Live From the Moon" will be released in December. We are now in December, and in December there is only one question people want the answer to. Will it be? More to the point if you're a foreign customer looking at a minimum 7-10 days postal delay, will it not be? |
Philip
Member Posts: 4090
From: Brussels, BELGIUM
Registered: Jan 2001
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posted December 02, 2009 04:10 AM
Good question, Mark answered my questions via e-mail and ALL Spacecraft Films DVD are Region 0 = worldwide.Furthermore I guess we're all looking for some great Christmas / New Year 2010 gifts for ourselves so that might speed up things. |
Blackarrow
Member Posts: 1313
From: BELFAST, UNITED KINGDOM
Registered: Feb 2002
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posted December 02, 2009 07:44 PM
My full question was "Will it be....in my Blu-ray player before Christmas?"Should I hold my breath? |
paulushumungus
Member Posts: 308
From: Burton, Derbyshire, England
Registered: Oct 2005
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posted December 06, 2009 12:44 PM
Mark, my order for "Live from the Moon" DVD ordered on 1st April still states "holding" nearly a week after it becoming available. How long do you anticipate that pre-orders will take to post out? Is the shipment of orders prioritised in date order? |
rjb1elec
Member Posts: 68
From: St Helens, Merseyside, England
Registered: Oct 2004
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posted December 06, 2009 01:17 PM
I have two orders I am trying to get information on. Does anybody know of any other email address than (info@spacecraftfilms.com)
I have tried several times without any luck. |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted December 06, 2009 03:59 PM
LFTM DVD orders are being shipped as quickly as we can get them out. There are a large number set to go out at the first of next week. We just released this on December 1st... The Blu-ray is in replication and should be in just before Christmas. On the Apollo 11 EVA sets, I just received the enhanced footage last week (it was originally supposed to have been completed by the end of September, but wasn't finished until late November)... so we're working those sets now. We're also monitoring and answering emails every day on questions and updating our site. |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted December 06, 2009 04:05 PM
As for "I have tried several times without any luck" referenced above... I received the emails from you at 9:59pm Friday night and again at 2:12pm this afternoon. We normally answer weekend emails on Monday morning, particularly this time of year. |
Apollo11
Member Posts: 84
From:
Registered: Mar 2006
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posted December 08, 2009 09:23 AM
I recently ordered the new release "Astronauts." I sent SF an email about my order status. I got a response within hours. My DVD arrived yesterday. Again, great service from SF. |
paulushumungus
Member Posts: 308
From: Burton, Derbyshire, England
Registered: Oct 2005
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posted December 08, 2009 10:16 AM
As long as the DVDs are in stock at the time of the order then there are rarely any problems and the products are excellent I think we all agree. Most peoples problems arise when a DVD is out of stock at the time of order or is pre ordered before the release of the product. |
dave
Member Posts: 365
From: leicestershire/england
Registered: Oct 2003
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posted December 08, 2009 12:27 PM
I ordered LFTM about 9 months ago with a promised release date of July/AugustI have only emailed them twice,the second time just last week to ask if it was dispatched yet. I haven't received a reply or the DVD as yet. I live in hope it will arrive before Christmas at least... |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted December 12, 2009 07:11 AM
Just wanted to let my fellow cS members know that yesterday I received a shipping confirmation for the LFTM DVD set. I pre-ordered my set on 4/6/09...so maybe those of you still waiting on shipping notification can use that date as sort of a measuring stick. |
nasamad
Member Posts: 1703
From: Essex, UK
Registered: Jul 2001
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posted December 12, 2009 04:26 PM
I ordered my set about 9 months ago as well, I emailed Mark during the week just to ask if the pre-orders still stood as the set was later than planned.Mark was kind enough to reply within 12 hours to confirm that my order still applied, and I have now recieved notice that my copy has been shipped. Looking forward to seeing the finished product, it's been a long time coming but I'm sure it'll be worth the wait. |
dave
Member Posts: 365
From: leicestershire/england
Registered: Oct 2003
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posted December 12, 2009 05:26 PM
Odd how they reply to certain people, I never heard anything in reply to my email until late yesterday when I also got confirmation of dispatch. |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted December 12, 2009 09:14 PM
We're working them as fast as we can. I expect all of the Live From The Moon DVDs to be complete by the middle of next week at the latest.Next up is getting the bluray out the door. We're working that now... |
Philip
Member Posts: 4090
From: Brussels, BELGIUM
Registered: Jan 2001
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posted December 13, 2009 07:20 AM
Okay Mark, you've made a choice so I guess we can all relax and wait for the Apollo 11 enhanced footage DVD not sooner than January 2010? |
spacecraft films
Member Posts: 778
From: Columbus, OH USA
Registered: Jun 2002
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posted December 13, 2009 09:41 AM
I just received the enhanced EVA footage a few days ago. The Bluray is at the replicators. The products with the enhanced EVA footage are #1 in production right now.The enhanced footage was scheduled to be completed by Lowry digital by the end of September. As it happened they didn't finish it up until around Thanksgiving. |
astroborg
Member Posts: 130
From: Woodbridge, VA, USA
Registered: Nov 2000
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posted December 14, 2009 12:24 PM
Here's a data point - I ordered LFTM on 12/4/09 and it just arrived today (12/14/09).-Rich |
Jeff
Member Posts: 84
From: Fayetteville, NC, USA
Registered: May 2009
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posted December 14, 2009 02:07 PM
Mine was ordered on the 6th of April 09, and it too arrived today. |
dave
Member Posts: 365
From: leicestershire/england
Registered: Oct 2003
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posted December 15, 2009 12:08 PM
Mine was ordered on March 29 and didn't arrive today, or yesterday. They don't reply to my emails either. I don't think they like me, either that or I'm just unlucky. |
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