posted 06-26-2022 05:52 PM               

Manufactured with the same methods and materials as the original units, the Apollo Command module hatch window is guaranteed to be a centerpiece for any room or office.

• 100% accurate to the original unit.
  
• Real stainless steel hardware (close to 100 screws, bolts, mounting hardware)
  
• No 3D printed parts.
  
• Double-pane polycarbonate window layers with custom injected silicone seal (similar process to the original windows).
  
• Multiple mounting options. Setup for a horizontal and vertical alignment as well as a mount for the off-axis mount option with a 4.5-degree angle like in the actual spacecraft.
  
• Custom UV printed roll indicators and guides on the frame.
  
• Window shade (coming soon) mounts and leather grip.
  
• Earth Rise photo comes standard with the unit and the picture/scene can be changed easily.
  
• Weight: 8.4 lbs.
  
• Dimensions: 16" x 16" outer frame (40 cm x 40 cm)

Machined Aluminum Version: $390
• Ultimate realism
  
• Machined and sandblasted metal components
  
• Color-matched powder coating application for the ultimate finish and durability.

  Precision Laser Cut Cast Acrylic Version: $290
  

• Highest quality cast acrylic core
  
• Visually identical to the aluminum version
  
• Industrial aerospace 3-coat paint application + satin clearcoat finish

  50% Scale Version: $180
  

• Highest quality cast acrylic core
  
• 50% size
  
• Industrial aerospace 3-coat paint application + satin clearcoat finish
  
• Real scaled screws and hardware

posted 08-25-2022 10:11 AM               

For what it's worth, If you Google the business, a phone number and Orlando, FL address are available. Maybe a call would help if you haven't already.

You can actually see the Concord suite in a business park on StreetView so it seems like a legitimate enterprise.

posted 08-25-2022 03:38 PM               

I like my switch sets. The structure is resin, not metal (and as they indicate on the product page), but the switches themselves are actual switches. For the hatches, I assume they will come as described.

posted 08-26-2022 04:28 PM               

I'm told they expect to get the materials in next week, and hope to have it finished and shipped the following week (apparently all other components are done and ready for assembly). If anyone is contemplating the acrylic version, apparently that one is less impacted by the shortages and is currently shipping.

posted 08-28-2022 07:00 AM               

My name is Mert Balta, the founder of Concord Aerospace. I am contacting all our customers who purchased our latest Apollo CM Window hatch directly to give a detailed update on the unexpected production delay.

We most definitely appreciate your patience over the past few weeks. As you can imagine releasing a product is never without its hitches; however, this particular item caused us a little more problems than we did not initially intend.

One of the primary components of this product was contracted out to a local shop in Orlando. We hoped to keep the production close to our main office while supporting another small business. Unfortunately, the supplier was not only late in delivery, but the parts they produced were sub-par and different than what they manufactured for our pre-production versions. After a few weeks of back and forth, I have decided to pull the plug on this external source, and we decided to build all of the components of these windows in-house to ensure the highest product quality. Unfortunately, this abrupt change which required an internal manufacturing setup caused the initial delay.

In addition, an unexpected Covid outbreak within our facility three weeks ago complicated the issue even more, with most of our team not being able to work on site.

Overall, I did not want these first runs of our windows to leave our facility in sub-par condition, and this decision created quite a bit of friction even within our management team. However, I believe it is the right thing to do.

Over the past two weeks, we have prepared our facility to handle the production and re-start the faulty units from scratch, and we will be starting to ship them hopefully toward the end of this upcoming week.

Product quality and customer service have been the two main pillars of our company, and I would regret to send out products that I knew had issues in them, no matter how good they looked. We initially expected the problem to be resolved sooner, and I apologize for the lack of clarity in the delivery time and communication.

We are now reset, and I am reaching out to our valuable customers who have stuck with us with this update to let them know that we are full-speed ahead with the production internally. We will do everything humanly possible to fulfill these orders immediately. That is our main priority for the upcoming weeks, and we have stopped taking new orders until all of our initial units are safely delivered.

Along with your order, you will also receive a specialized discount inside your shipment box, and I hope we can make up some of this delay for you as a thank you for your patience.

I hope that the decision I made that caused this delay will not reflect poorly on the rest of our team, who work tireless hours to create the products and services we provide.

We appreciate your patience and patronage as we strive for quality and memorable products.

posted 03-06-2023 05:34 PM               

But the bigger takeaway was that, I didn’t get much progress until I started posting on all of their social media accounts complaining about lack of responses, misrepresentations, and blown deadlines. If you still haven’t gotten yours from July, you should certainly consider the same. Like I said, mine was ordered same time frame and ultimately arrived around the New Year.

posted 06-22-2023 06:06 AM               

I've sent four or five emails over the past two months asking repeatedly for a refund to which I received one computer generated reply saying someone would be with me shortly. I also tried calling their phone number listed online but found it to be disconnected and no longer in service.

posted 06-24-2023 02:49 AM               

quote:

---

Originally posted by Liembo:
Sounds like a time to take it up with your credit card company and have the payment refunded.

---

They also seem to be posting fake reviews. One way I've been watching for updates is by checking the reviews for the item on the page. So far, the only confirmed shipment was to Guy, as he mentioned above. He received his item almost seven months ago. And for the last seven months, his review has been the only one.

But now, they've switched the date of Guy's review from November 2022 to late May 2023. And suddenly, several more reviews have appeared. So they've altered the dates to remove the yearlong gap with no shipments, and I wouldn't be surprised if most of the new reviews are fakes that they've added themselves.

Maybe they really are starting to ship these out. But until someone here confirms that they received a shipment, I'm going to assume it's a lie. If they really have been shipping hatches all month, it seems unlikely that none of those buyers are members here. And this is a company that will not respond to emails asking for an update. If they really were starting to ship these, I imagine they'd be more amenable to our questions.

As a test, I added a one-star review to the page. I noticed that it didn't give me a "Verified Buyer" icon. However, this site doesn't allow you to have an account - so how were the others verified? My guess is that any 5-star reviews are marked verified, and any 1-star reviews are not. I won't be surprised if they just delete the review.

posted 11-23-2023 02:39 AM               

And honestly, I don't even mind the wait. I sometimes collect Lord of the Rings statues and replica Star Wars helmets, and it's very common to see that the estimated shipment date is 18-24 months in the future. So if Concord updated their website to be more open about the wait time, I'd consider this an absolutely perfect purchase.

posted 05-01-2024 08:39 PM               

It is the same size as the Apollo 8 window but is 3 pounds heavier and comes with a photo from Earth orbit rather than Earthrise (the photos can be swapped out for whatever image you want).

The company also has a note about fulfillment:

At Concord Aerospace, we are committed to continuously improving our products and services. Given past challenges, we've revamped our production process to serve you better. Our Apollo 13 Command Module Hatch frames will be produced in limited production runs of 10 units. We are dedicated to ensuring your satisfaction, so secure your unit by placing an order today. Once we receive ten orders, manufacturing will commence, with an estimated turnaround time of one month after the final order is placed. We will promptly inform our clients of their placement in the queue and update you on the progress of your order throughout the process.

posted 05-02-2024 06:47 AM               

As the months passed and I waited, I began to email Concord and ask for updates. In the beginning I would receive responses with promises of shipping within the next few days, but as the months tuned into a year they stopped responding. I asked for a refund on several occasions and received no response. It’s now been 23 months since I placed my order and I’ve yet to receive the product I paid for or the refund that I requested.

posted 09-20-2024 09:52 PM               

In partnership with Concord Aerospace, we are proud to add these incredible hatch windows to our collection of space hardware!